Managed Support Services
Elevating Your Business
Streamline Your Business Operations with Prodigy’s Tailored Managed Support Services
How our process works
Discover Prodigy's managed support services
From resolving technical glitches, engineering robust custom solutions on Salesforce, to empowering teams with necessary skills, we offer tailored solutions designed to ensure your business thrives.
Initial Assessment & Evaluation
Begin by conducting a comprehensive assessment of your existing Salesforce ecosystem, AvSight setup, or Accounting Seed configurations. Identify any pain points, inefficiencies, or areas for improvement. Evaluate the current utilization of the platform and pinpoint any gaps in configuration and processes.
Define Support Objectives and Priorities
Collaborate with key stakeholders to define and support how the platform can support and achieve your objectives. Determine the specific areas where additional support is needed, whether it's troubleshooting technical issues, optimizing workflows, implementing new features, developing whole new customer solutions, or providing ongoing training and guidance.
Customized Support Plan Development
Based on the assessment and defined objectives, our team will develop a customized support plan tailored to your unique requirements and unique platform configurations. This plan should outline the scope of support services, including regular maintenance tasks, proactive monitoring, on-demand assistance, and strategic guidance for leveraging advanced features and functionalities.
Implementation, Onboarding & Continuous Monitoring
Initiate the implementation process and seamlessly integrate the support plan into your existing workflows and systems. Onboard your team members to the support process and establish communication channels for efficient collaboration. Continuously monitor the performance and health of your Salesforce, AvSight, or Accounting Seed environments to proactively address any issues and optimize system performance.
Regular Reviews and Reporting
Schedule regular review meetings with key stakeholders to evaluate the effectiveness of the managed services plan. Review performance metrics, user feedback, and support ticket trends to identify areas for improvement and optimization. Generate comprehensive reports detailing the impact of the support services plus the effectiveness of your platform and its customized configurations.
