Prodigy MSP

Managed Support Services
Elevating Your Business

Streamline Your Business Operations with Prodigy’s Tailored Managed Support Services

How our process works

Discover Prodigy's managed support services

From resolving technical glitches, engineering robust custom solutions on Salesforce, to empowering teams with necessary skills, we offer tailored solutions designed to ensure your business thrives.
Initial Assessment & Evaluation
Begin by conducting a comprehensive assessment of your existing Salesforce ecosystem, AvSight setup, or Accounting Seed configurations. Identify any pain points, inefficiencies, or areas for improvement. Evaluate the current utilization of the platform and pinpoint any gaps in configuration and processes.
Define Support Objectives and Priorities
Collaborate with key stakeholders to define and support how the platform can support and achieve your objectives. Determine the specific areas where additional support is needed, whether it's troubleshooting technical issues, optimizing workflows, implementing new features, developing whole new customer solutions, or providing ongoing training and guidance.
Customized Support Plan Development
Based on the assessment and defined objectives, our team will develop a customized support plan tailored to your unique requirements and unique platform configurations. This plan should outline the scope of support services, including regular maintenance tasks, proactive monitoring, on-demand assistance, and strategic guidance for leveraging advanced features and functionalities.
Implementation, Onboarding & Continuous Monitoring
Initiate the implementation process and seamlessly integrate the support plan into your existing workflows and systems. Onboard your team members to the support process and establish communication channels for efficient collaboration. Continuously monitor the performance and health of your Salesforce, AvSight, or Accounting Seed environments to proactively address any issues and optimize system performance.
Regular Reviews and Reporting
Schedule regular review meetings with key stakeholders to evaluate the effectiveness of the managed services plan. Review performance metrics, user feedback, and support ticket trends to identify areas for improvement and optimization. Generate comprehensive reports detailing the impact of the support services plus the effectiveness of your platform and its customized configurations.
Key Benefits of Our Managed Services Plan
  • Tailored support solutions designed to meet your specific needs and objectives
  • Proactive monitoring and optimization to prevent issues and maximize system performance
  • Expert guidance and assistance from certified professionals with extensive experience in Salesforce, AvSight, and Accounting Seed.
  • Seamless integration with your existing workflows and processes for minimal disruption
  • Flexible scalability, hours, and support levels, allowing you to adjust support services as your business evolves and grows
  • Carry-on: bring forward unused support hours to later in the quarter based on your roadmaps and plans
  • Deep expertise in Salesforce to build on highly customized solutions
Arrange a call

Let’s talk.

Get in touch with one of our senior consultants and let’s see how you can streamline, strengthen and scale your business.