Graphedia is a fast-growing web, app, and animation design agency with offices located in County Wexford and County Kildare in Leinster, Ireland. Founded by husband-and-wife duo Niall and Sarah Reck, the award-winning agency is now in its 22nd year of operations. We caught up with Niall to understand more about his experience of Projo, Salesforce and Prodigy, and why the implementation is critical for their next phase of growth.
While a growing customer base and revenues are key indicators of a flourishing business, they bring operational challenges and the need for new processes. “We needed a system that would bring all our data into one space”. Niall told us.
We are in the next phase of growth in our business and required a system that would allow us easier access to new opportunities and follow-up on those. We needed to track our support queries in greater detail to ensure our customers were on the correct packages. “We needed a support ticketing system, and everyone needed to have access to the appropriate data to do their job better and faster.”
“I just couldn’t grow faster without Salesforce. But I wasn’t going to buy it out of the box as I’d never used this CRM before. I needed Prodigy to make it happen.”
Prodigy reviewed Graphedia’s sales, project management, and customer support issues and noticed a couple of acute pain points the team was experiencing and implemented a multi-cloud solution.
Projo is a project management tool built by Prodigy within the Salesforce platform. Read more about it here: https://yourprojo.com/
Some of the core results experienced are increased revenue as opportunities are tracked and quotes are now all followed up on in a timely manner. In Niall’s words, “I couldn’t believe how easy it was to go into an opportunity and just mail the contact directly to follow-up on a quote’.
“We’ve now identified the SLA plans that our customers need to be on to offer the support they require.”
“Yvonne and the team at Prodigy were amazing. Nothing was ever too much and we’ve had a seamless transition. I would also highly recommend their product Projo for any services or project management”.
While Niall talked about the scaling advantages of using Salesforce and Projo, he mentioned their credibility is growing with large customers too as “We’re now able to show them how we quote and that we do this process on the Salesforce platform.”