{"id":2337,"date":"2024-01-22T10:57:31","date_gmt":"2024-01-22T10:57:31","guid":{"rendered":"https:\/\/weareprodigy.com\/?p=2337"},"modified":"2024-05-07T10:58:59","modified_gmt":"2024-05-07T09:58:59","slug":"rpa-unattended-robots-streamlining-sim-swaps-in-enterprise","status":"publish","type":"post","link":"https:\/\/weareprodigy.com\/rpa-unattended-robots-streamlining-sim-swaps-in-enterprise\/","title":{"rendered":"RPA – Unattended Robots: Streamlining SIM Swaps in Enterprise"},"content":{"rendered":"

\"SIM<\/p>\n

Discover the World of Robots\u00a0<\/span><\/h2>\n

Welcome to our Robots series! We’re exploring these smart machines and how they’re shaking things up in different industries. In this second installation, we’re talking about Unattended Robots \u2014 the clever ones that handle tricky tasks without needing someone to watch them all the time. Check out part 1 here – No API? No problem!<\/a><\/p>\n

Today, we’re looking at SIM swaps. See how these robots deal with complex tasks in business, making things smarter, more efficient, and cost-effective.<\/p>\n

Unattended Robots are changing how business works, making operations smoother and more efficient. They do their job without needing constant human supervision, making a big difference in how companies handle challenges. From managing IoT SIM cards to the details of SIM swaps, we’re exploring how robots bring solutions that are scalable and cost-effective. Welcome to the world of business transformation with robots!<\/p>\n

Defining unattended robots<\/h2>\n

An unattended robot is an advanced software or a system crafted to independently carry out specific tasks without constant human monitoring.<\/p>\n

In customer operations, which involve both the front and back office ecosystems, the latter tends to be quite time-consuming. Here, unattended robots act as intelligent computer programs, operating discreetly in the background. They efficiently manage repetitive tasks without continuous human supervision, ensuring seamless operations, precision, and easy adaptability. This enables organizations to allocate resources judiciously and concentrate on more meaningful work.<\/p>\n

Handling Enterprise requests<\/span><\/h3>\n

The back office is tasked with handling enterprise requests. Dealing with, for instance, a thousand requests from a company can be time-consuming. However, the execution of this action doesn’t necessitate high-level intelligence.<\/p>\n

For example, if you lose your SIM card, the procedure entails transitioning to a new one. This necessitates a system action to switch from the old SIM card to the replacement. On the other hand, if you’re a new employee without a company SIM card, you might initiate a request to obtain one from your employer.<\/p>\n

Navigating IoT Challenges<\/span><\/h3>\n

In large enterprises like Bank Centres, there is a continuous need for hundreds of SIM cards due to regular hiring globally or in specific locations. With new joiners daily, managing these SIM cards, including tasks like canceling, reallocating, or stopping them, becomes essential. Traditionally, updating these records might require dedicating one resource per week to the task.<\/p>\n

IoT SIM cards at an energy company<\/h3>\n

The IoT SIM card is different because it is located in a sensor such as a smart meter issued by an electricity company. These might be required for each building in a city, or utility meters, at least one per apartment or house\u2026that’s a huge amount of SIM cards.<\/p>\n

Operations of various actions will need to be managed daily – perhaps a meter has failures or you need to change the SIM clusters. Although you need to change those, you don’t change all of them at the same time, but you are installing or uninstalling as per each request, or batch. You might request 1000 physical cards for installation, which you plan to deploy for the same amount of meters now or in a couple of months. This is a front-office task.<\/p>\n

In the beginning, you’ll employ physical cards for installation. After that comes maintenance. For instance, if there’s a need to change the SIM card or if the meter encounters a fault such as burning out.<\/p>\n

Scaling Challenges in SIM Card Management<\/h3>\n

If you consider 100,000 people or devices, then even a small percentage of SIM card problems can become quite a significant time and cost burden. This poses administration challenges for businesses as they spend considerable time initializing, updating records, and creating new cards, involving numerous system steps and actions such as:<\/p>\n

1. Setting up a new customer.
\n2. Making a new card.
\n3. Generate an assignment.
\n4. Handling updates or replacements.
\n5. Managing reassignments.<\/p>\n

Each of these actions functions independently within distinct systems, contingent upon the enterprise’s back office and ERP systems.<\/p>\n

Navigating SIM Swaps: Processes, Reasons, and Variations<\/span><\/h2>\n

A SIM swap changes the connection from one SIM card to another, and the processes will vary from one provider or operator to another.<\/p>\n

The SIM Swap <\/b><\/i>takes place within the system only. So, it’s not a physical change. Agents might need to assign a unique serial number to a particular account during this process. This is specific to SIM-related activities. Other steps, like delivering the physical card to their addresses and determining delivery dates, are separate and independent processes. The SIM swap<\/i> is a step in the middle of these actions.<\/p>\n

\"SIM

SIM Swap Flow diagram – example<\/p><\/div>\n

Reasons for SIM Swap will vary depending on the requirements and applications for the SIM card. Various scenarios may prompt swapping, particularly in enterprises with a significant influx of transactions, incidents, or requests, here are a few:<\/p>\n