{"id":2763,"date":"2024-02-27T12:17:46","date_gmt":"2024-02-27T12:17:46","guid":{"rendered":"https:\/\/weareprodigy.com\/?post_type=our-work&p=2763"},"modified":"2024-02-27T12:18:28","modified_gmt":"2024-02-27T12:18:28","slug":"hospital-services-ltd-hsl","status":"publish","type":"our-work","link":"https:\/\/weareprodigy.com\/our-work\/hospital-services-ltd-hsl\/","title":{"rendered":"Hospital Services Ltd (HSL)"},"content":{"rendered":"
Founded in 1962 by John Elliott, Hospital Services Ltd (HSL)<\/a> was acquired by Dominic Walsh in 2015 and has evolved into a leading integrated healthcare solutions provider in Ireland and the UK. HSL expanded its offerings through generic growth and acquisition and has recently incorporated MDI in Kells, Co. Meath and also Fleetwood in Greystones, enhancing its business presence across Ireland.<\/p>\n With a focus on radiology, ultrasound, healthcare communications technology, endoscopy, surgical equipment, ophthalmology, medical consumables and more HSL Group is positioned amongst the leading healthcare solutions providers in Ireland and Great Britain.<\/p>\n As the General Manager for the Surgical and Consumables product portfolio in Ireland, Paddy Stamp joined Hospital Services Ltd (HSL) five years ago, overseeing a diverse range of products and services. His role ensures seamless sales operations and customer satisfaction within the company. HSL’s partnership with world-class manufacturers and dedication to customer support under Paddy’s leadership has solidified its position as a trusted supplier in the healthcare industry.<\/p>\n With Salesforce optimisation facilitated by Prodigy, HSL<\/a> is leveraging cutting-edge technology to enhance sales operations, streamline processes, and drive business growth.<\/p>\n <\/p>\n Before embracing Salesforce, HSL grappled with inefficiencies in managing sales opportunities across diverse divisions and product lines. Data silos, lack of visibility into the sales pipeline, and manual reporting processes hindered productivity and decision-making.<\/p>\n The main challenge we faced initially was that our company wasn’t utilising Salesforce. Despite its potential benefits, there was resistance among users to adopt the system<\/p>\n Paddy Stamp<\/p><\/blockquote>\n <\/p>\n Initially set up by another partner, the system was deemed overly complex by users, leading to cultural resistance and poor adoption rates. It just didn\u2019t work for them right out of the box. Recognizing the importance of Salesforce optimization<\/a>, CEO Dominic Walsh championed the need for change, paving the way for Prodigy to step in and revitalize the platform.<\/p>\n <\/p>\n Prodigy and HSL embarked on a meticulous journey to overhaul the Salesforce system, focusing on customizing Sales Cloud<\/a> to suit the unique needs of HSL’s diverse teams, or “pillars.”<\/p>\nThe Problem<\/span><\/h3>\n
Solution<\/span><\/h3>\n