{"id":1441,"date":"2023-01-07T12:56:03","date_gmt":"2023-01-07T12:56:03","guid":{"rendered":"https:\/\/weareprodigy.com\/?post_type=our-work&p=1441"},"modified":"2023-08-04T10:22:45","modified_gmt":"2023-08-04T09:22:45","slug":"we-couldnt-grow-faster-without-salesforce-and-projo","status":"publish","type":"our-work","link":"https:\/\/weareprodigy.com\/our-work\/we-couldnt-grow-faster-without-salesforce-and-projo\/","title":{"rendered":"Graphedia"},"content":{"rendered":"

Graphedia<\/span><\/a> is a fast-growing web, app<\/span>,<\/span> and animation design agency with offices located in <\/span>County <\/span>Wexford and <\/span>County <\/span>Kildare in <\/span>Leinster<\/span>,<\/span> I<\/span>reland. Founded by <\/span>husband-and-wife<\/span> duo Niall and Sarah Reck, <\/span>the award-winning agency is now in its 22<\/span><\/span>nd<\/span><\/span> year of operations. We caught up with Niall to understand more about his experience of Projo, <\/span>Salesforce and Prodigy, and why the implementation is critical <\/span>for <\/span>their<\/span> next phase<\/span> of <\/span>growth.\u00a0<\/span><\/span><\/p>\n

Challenges:<\/span><\/span><\/h5>\n

While a growing customer base and revenues are key indicators of a flourishing business, they bring operational challenges and the need for new processes. <\/span>\u201cWe needed a system that would bring all our data into one space\u201d. <\/span><\/i>Niall told us.<\/span>\u00a0<\/span><\/p>\n

We are in the next phase of growth in our business and required a system that would allow us easier access to new opportunities and follow-up on those.\u00a0 <\/span>We needed to track our support queries in greater detail to ensure our customers were on the correct packages.\u00a0\u00a0 <\/span>\u201cWe needed a support ticketing system, and everyone needed to have access to the appropriate data to do their job better and faster.\u201d<\/span><\/i><\/p>\n

\u201cI just couldn\u2019t grow faster without Salesforce. But I wasn\u2019t going to buy it out of the box as I\u2019d never used this CRM before. I needed Prodigy to make it happen.\u201d<\/span><\/i>\u00a0<\/span><\/p>\n

 <\/p>\n

S<\/span>olution:<\/span><\/span><\/h5>\n

Prodigy reviewed Graphedia\u2019s sales, project management, and customer support issues and noticed a couple of acute pain points the team was experiencing and implemented a multi-cloud solution. <\/span><\/p>\n

Sales Cloud<\/a>:\u00a0<\/span><\/i>\u00a0<\/span><\/p>\n